aksara88 Platform Privacy Notice

This page describes what data we collect when you use aksara88 and how we keep that data protected. We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.

Our privacy practices reflect our commitment to transparency. You have the right to access, correct, or request deletion of your personal data subject to legal and operational constraints. This notice explains what we collect, how we use it, who has access to it, and how long we retain it.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the Customer Support page or email directly. We respond to data requests within 30 days.

What data we collect on aksara88

We collect personal information in several categories. During account registration, we collect your full name, date of birth, email address, phone number, and residential address. This information is required to create your account and is used to verify your identity during KYC verification before your first withdrawal.

When you deposit or withdraw funds, we collect transaction details: the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date and time, and the transaction status. We retain this information to process refunds, investigate disputes, and comply with financial regulations in jurisdictions where we operate (Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions).

When you play games on aksara88, we record your game activity: which games you played, bet amounts, outcomes, and settlement details. This information is stored in your account history and is used to settle disputes, detect fraud, and provide you with a complete record of your activity.

We also collect technical information: your IP address, device type, browser type, and approximate geographic location (derived from IP address). This information helps us detect fraud, prevent unauthorized access, and optimize our platform for different devices and networks.

KYC documents and identity verification

During KYC verification, we collect copies of your government-issued ID and address proof. These documents are stored in encrypted, access-restricted storage and are used only for identity verification. We do not share these documents with third parties except where required by law enforcement in your jurisdiction.

How we use your data on aksara88

We use your personal information for the following purposes:

  • Account management: Creating and maintaining your account, processing login requests, and managing your account settings.
  • Payment processing: Processing deposits and withdrawals, verifying payment methods, and reconciling transactions with payment providers.
  • Identity verification: Conducting KYC verification to confirm your identity and prevent fraud and money laundering.
  • Dispute resolution: Investigating disputes about game outcomes, payment delays, or account errors.
  • Fraud prevention: Detecting suspicious activity, preventing unauthorized access, and protecting your account and our platform.
  • Legal compliance: Complying with applicable laws, regulations, and court orders in jurisdictions where we operate.
  • Platform improvement: Analyzing usage patterns to improve our platform, fix technical issues, and optimize performance.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.

Third-party processors and data sharing

We use third-party service providers to operate aksara88. These processors have access to your data only to the extent necessary to provide their services and are contractually bound to protect your data with the same security standards we maintain.

Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction information when you deposit or withdraw. These providers handle your payment credentials and are responsible for their own data security. We do not store your payment credentials on our servers.

Our hosting provider stores our servers and databases. Our servers may be located outside Indonesia, which means your data may be transferred to and stored in jurisdictions outside your country of residence. By using aksara88, you consent to this international data transfer. We ensure that data transfers comply with applicable data protection laws.

We may disclose your data to law enforcement, government agencies, or courts if required by law or legal process. We will notify you of such requests unless prohibited by law.

We at aksara88 protect your data with encryption, access controls, and regular security audits.

aksara88 editorial team

Data security and encryption

We protect your personal data using industry-standard security measures. All data transmission between your device and our servers is encrypted using SSL/TLS protocols. Your password is hashed before storage, meaning we cannot retrieve it even internally. Your payment information is never stored on our servers—payment providers handle all payment credentials.

Our servers use encrypted storage at rest, meaning data stored on disk is encrypted and unreadable without the decryption key. Access to your data is restricted to authorized personnel only, and all access is logged and monitored. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Despite these measures, no security system is completely impenetrable. We cannot guarantee absolute security. If you believe your account has been compromised, contact our support team immediately.

Cookies and tracking technologies

We use cookies to maintain your login session, remember your preferences, and analyze how you use aksara88. Cookies are small text files stored on your device that allow us to recognize you when you return to our platform.

Session cookies expire when you close your browser or log out. Persistent cookies remain on your device for a set period (typically 30 days) and allow us to remember your preferences across visits. You can disable cookies in your browser settings, but this may limit your ability to use aksara88.

We use analytics tools to understand how users interact with our platform. These tools collect information about which pages you visit, how long you spend on each page, and which games you play. This information helps us improve our platform and identify technical issues. Analytics data is aggregated and does not identify individual users.

Data retention on aksara88

We retain your personal data for as long as necessary to provide our services and comply with applicable law. Account information is retained for the lifetime of your account plus seven years after account closure to comply with financial regulations. Transaction history is retained for 90 days in full detail and for 12 months in summary form.

KYC documents (ID and address proof) are retained for seven years after account closure to comply with anti-money-laundering regulations. Game activity records are retained for 90 days in full detail and for 12 months in summary form. Technical logs (IP addresses, device information) are retained for 30 days.

You can request deletion of your account and associated data at any time by contacting our support team. We will delete your account and personal data within 30 days, subject to legal and operational constraints (e.g., we may retain data if required by law or if there are pending disputes).

Your rights and our commitments

You have the right to access, correct, and request deletion of your personal data. You can access your data through your account Settings on aksara88. To correct inaccurate information or request deletion, contact our support team. We will respond to your request within 30 days.

You have the right to opt out of non-essential communications. We do not send marketing emails without your consent. If you receive marketing communications and wish to opt out, click the unsubscribe link in the email or contact our support team.

We are committed to protecting your privacy and complying with applicable data protection laws. If you believe we have violated your privacy rights, you can file a complaint with the relevant data protection authority in your jurisdiction. We welcome your feedback and will work to resolve any privacy concerns.

Your data rights
  • Access your personal data anytime
  • Correct inaccurate information
  • Request deletion of your account
  • Opt out of marketing communications
Data limitations
  • We may retain data if required by law
  • Deletion may be delayed if disputes are pending
  • Some data may be transferred internationally

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have violated your privacy, contact our support team through the Customer Support page. Provide your account email and a clear description of your request. We will respond within 30 days.

For urgent privacy concerns or data security incidents, use live chat during business hours for immediate assistance. Our support team can escalate your request to our data protection officer if necessary.

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of aksara88 after changes become effective constitutes your acceptance of the updated privacy notice.

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